We ask that at least a 48-hour notice is given to cancel or reschedule an appointment. Failure to do so will result in a 100% charge of the service scheduled.
Last minute schedule changes directly affect our team and their income. When there is a no-show or same day cancellation, it is difficult to get that spot filled. This leaves a team member without income for that appointment time.
We understand that things happen but ask that if you know you’re unable to make an appointment, that you call to cancel/reschedule as soon as possible. This will allow our team members to fill that spot and get paid for that time.
No-shows or same day cancellations will be required to keep a credit card on file to secure future appointments.
Thank you for understanding!